Customer Experience

Engage Customers | Strengthen Relationships

Some believe that technology is creating more distance between businesses and their customers. But we know the opposite is true. For organizations who understand that customers are people, and people are more than the sum of their transactions, it’s possible to develop stronger, more emotional connections.

Optimity can help you collect and analyze data that can lead to deeper customer engagement. With an understanding of your customers driving everything we do, we’ll help you create more personalized and engaging interactions, increase responsiveness, be proactive to your customers’ needs and provide a consistent brand experience across every channel.




Analyze competitive customer engagement models and assess your current state


Plan most effective use of business technology, data analytics and predictive analytics

Transformation Roadmapping

Design the roadmap to your ideal future state, including recommendations for emerging technologies, and provide program management and assistance with organizational change

Implementation and Delivery

Guide web and mobile app development, communications planning and use of emerging technologies

Performance Management

Develop key performance indicators, executive dashboards and governance programs

Asset 7
  • Washington, D.C.
  • Berlin
  • Los Angeles
  • Minneapolis
  • New England
  • New York