Experience
Led IT strategic planning and portfolio governance for an industry-leading healthcare data analytics company
Introduced and established enterprise portfolio management for a rapidly growing healthcare data analytics company, guiding the company towards more strategic thinking and decision-making.
Developed and implemented a sustainable, agile technology portfolio governance process with a focus on multi-year strategic planning and investment decision-making; aligned technology investments with corporate strategic objectives.
Drove collaborative portfolio planning and decision-making process, eliminating silos within the organization, and building strong peer-to-peer relationships with broad organizational benefits.
Established a model and tools that provided the C-Suite, Board of Directors, and the broader organization, with transparency and visibility into investment performance.
Directed IT managed services for large health and human services organization.
As the Chief Operating Officer, led the turn-around of a failing $250M mission-critical IT managed services contract.
Developed and executed multi-pronged strategy and detailed plan to resolve areas of failure, attaining full contract compliance within first 6 months.
Accomplished on-time delivery of work products, delivered rapid and thorough problem resolution, and provided a high level of responsiveness to client requests.
Directed all operations, leading a team of 175 employees across IT infrastructure, technology operations and support, applications development, program management and business analysis / process improvement.
Refined and streamlined organization to increase agility and effectiveness, while reducing delivery costs.
Led enterprise solutions team for a rapidly growing healthcare organization.
Established and directed enterprise solutions team focusing on strategic initiatives with broad business, technology and operations components and impacts.
Developed and implemented program management structure and approach for enterprise-wide initiatives, leading to more timely and effective delivery Directed team of program managers successfully planning and executing programs including healthcare quality and performance improvement, electronic health record (EHR) integration, ICD-10 transition, and corporate rebranding.
Served as product owner for company’s core operational system supporting medical record collection, risk adjustment and healthcare performance management.
Led enterprise program management for large health payer organization.
Directed enterprise-wide ($100M+) program to modernize core business applications for sales, enrollment, billing / payment, benefits administration, claims processing and customer service.
Led a large multi-disciplinary team, including both business and technology resources, responsible for planning and delivering on multiple concurrent and integrated projects Managed all phases of the program including planning, analysis, design, development and implementation.
Attained significant ($26M) cost savings and increased delivery effectiveness by realigning and streamlining team.
Provided healthcare investment advisory services.
Provided executive advisory services for large investment firm exploring investment opportunities in the healthcare sector.
- Conducted targeted non-financial investment research, and S-1 reviews, assessing the target’s business, operational and technology strengths and weaknesses
- Presented competitive analyses to provide insight into strengths and weaknesses of industry-leading firms in the same market space
- Identified potential risks and opportunities associated with the near-term and longer-term healthcare environment
Healthcare call center performance improvement:
Part of small team that developed and prioritized a comprehensive set of recommendations to improve call center performance. Conducted a wide range of data analyses, interviewed team members and managers, and monitored calls to define the root causes of performance issues. Proposed comprehensive set of potential solutions, including the level of effort and potential impact of each recommendation. Created roadmap for implementing recommendations.
Care management operational transformation:
Managed team providing business process re-engineering support to a national health assessment and care management organization seeking to transform and optimize future state business processes. Team designed and documented future state processes for assessment, coding and billing, and worked with client to define business requirements for future state technology.
PMO design, implementation and management:
Designed, implemented and managed multiple project / program management offices in a wide range of public and private sector organizations.