Experience
Transferred business model of a global Re/insurance company into a lean global organization. Re-design of all core business processes by establishing business process management and analytics. Productivity saving calculated and generated measurably of more than 20% of involved lines of business.
Implemented new insurance IT landscape as application business partner. Consulted firm in reshaping operational set up and its impacts on organizations. Re-defined all roles and processes.
Determined, agreed and rolled out target operating model for large global insurance company via three main divisions:
- Business Model (products & services, capabilities, organizational model)
- Operating Model (geo-footprint, processes & roles, performance management)
- IT Model (functionalities, applications, infrastructure, information)
Implemented operations for corporate accounts via various projects and transformational initiatives for Top 50 Fortune 500 global insurance company. Developed and implemented new business model for operations by leading a pilot market. Established intermediary processes, i.e. Brokers and agents.
Developed new IT application landscape with concentration on workflow improvements to mirror new operational design. Set up roll out, testing and continuous improvement of existing applications as well as challenge vendors in IT selection process.
Lead multiple operational and IT due diligences in merger & acquisitions initiatives. Delivered analytics to enable decisions. Continued in two projects via the post merger integration. Experienced to manage various different company cultures, especially to merge local market based company with large global players.
Lead a multi-project and program establishing investment decision making processes and implementing a Program Management methods which included defining the company’s strategic initiatives, establishing policies and procedures, and implementing a web tool to manage and track the initiatives. Based on PMI standards conducted project portfolio steering.
Established operational excellence and innovations management of leading financial service company. Leveraged information technology landscape steering for service level based management via operational KPIs. Realized +10% benefits on an annual basis over 5 year span. Included hand over to trained line management.
Outsourced and Insourced multiple services to external service providers via different geographic set up by near-shored, on-shored or off-shored solutions. Coordinated intensivechange management exercise of various teams and unit. Highly transparent project enabled involvement of most staff.
Structured four operational division and developed group and client strategy of a continental Europe leading risk management consultancy. Provided industry advisory and deliveredcontinuous improvement of services directly with customers. Expertise in identifying clientoperational risks for financial services and insurance and delivered both short and long term solutions for operational improvements including the development of M&A projects as part ofgrowth strategy.
- Created and led an international operational network within wider Europe
- Developed sales and operational risk management including controlling software
- Created and implemented franchise-standards
Collected own experiences of all business driven chevrons of an insurance value chain.
- Business development & sales representation
- Production Underwriting
- Claims management
- Broker Management