PROCESS OPTIMIZATION
Helping Organizations Run Like Clockwork and Predict Future Performance
Most global businesses are trying to do more with less.
This trend has been significantly accelerated by COVID-19. Wasteful business processes are expensive, drag down organizational efficiency, and most importantly can impact customer experience. We help our clients create lean, sustainable and predictable organizational processes to get the right projects to the right customers efficiently.
Our operations improvement and process optimization techniques and technologies are designed to reduce backlogs, unneeded transportation, wait times, redundancy and defects. For our clients, this means increased productivity, lower costs and a better customer experience. Plus, we teach our clients to use these tools and models in-house to ensure processes scale and continue to run smoothly as the organization changes and grows over time.
APPROACH
How We Do It
Our team uses Lean/6-Sigma methods to identify constraints in our client’s current state.
We then develop data-supported “digital twins” of those processes to hypothesize future improvement scenarios and predict performance. The technologies and approaches we assess and implement include Process Simulation technologies, Business Process Management (BPM) tools, Project and Portfolio Management (PPM) tools, and Robotic Process Automation (RPA).
At every step, we predict and measure improvements to production throughput, cost reduction, revenue generation, and user adoption.
SERVICES
Our Expertise
Process Mapping
We diagram a process workflow graphically, showing activity flow and handoffs in “user swimlane” format using standard BPMN notation, driven by data and documentation acquired during process user and stakeholder working sessions.
Proven Lean Process Improvement
Our team uses 6-sigma DMAIC (Define, Measure, Analyze, Improve and Control) continuous data-driven process improvement, combined with Lean methods to maximize customer value while minimizing waste. We assess business processes across value streams that flow horizontally across technologies, assets, and departments to customers.
Process Simulation & Optimization
Process simulation modeling takes Lean/6S to the next level. We infuse simulation modeling technology tools to more rapidly identify Lean waste-reduction opportunities and then rapidly test paths to future state BEFORE clients make larger investments in re-engineering and implementation.
BPM System Strategy & Roadmapping
BPM implements software structure and rules for defining, formalizing, executing, automating and optimizing workflow-oriented processes – and their dependencies – at multiple detail levels.
Supply Chain Fulfillment
Our supply chain and fulfillment focus is a multi-industry extension of our Lean, Process Simulation/Optimization, and BPM capabilities. We apply these techniques to mapping, modeling, waste-reduction and deployments of procurement, order management and logistics processes in health care, consumer goods, retail, distribution, and manufacturing.
SEE US IN ACTION
Featured Work
CASE STUDY
Health Plan Enrollment Modernization
We helped a major healthcare insurance payer that serves more than 5 million members reimagine its enrollment process by leveraging modern digital solutions, driving efficient workflow and delighting user adoption.
