OUR SERVICES

Solving Complex Problems in the Digital Era

In today’s Digital Age, the organizations that survive and thrive are those that transcend outdated systems and operations and embrace true transformation.

We guide that journey.

Customer Experience & Design

Our holistic, human-centered approach combines strong industry expertise, best-in-class design and the latest technologies to design and deliver meaningful solutions that make people’s lives better, and help businesses innovate at the pace of change.

EXPERTISE

  • Design-led Strategy

  • Experience Design

  • Service Design

  • Design Sprints

  • User Research & Testing

Data & Analytics

We make data usable to our clients and support them in discovering, capturing, harmonizing, curating and directing their data. Our approach allows clients to transition from using emotions or anecdotes to make decisions into a culture where action is driven by data.

EXPERTISE

  • Data Management Strategy

  • Data Operations

  • Data Analytics & Visualization

  • Data Science & Machine Learning

Information Management

We help companies establish and architect their data foundation so they can transform their data into market-penetrating content for profitable growth, and leverage data to create consumer experiences that maximize content ROI.

EXPERTISE

  • Digital Asset Management

  • Metadata

  • Taxonomy

  • DAM/MarTech Vendor Selection

  • Governance

  • Creative Workflow

  • ROI and Analytics

Innovation Strategy & New Venture Development

We help clients surface and vet the brightest opportunities and rapidly move from Ideation to Realization, to create a portfolio of disruptive and viable solutions. Our framework for constant innovation assures great ideas achieve success and value.

EXPERTISE

  • New Business Design Sprints

  • Prototyping

  • Innovation Portfolio Management

  • IP Commercialization

Let Us Design Your Future State, Today

Managed Health Services

Great ideas are meant to be shared. Optimity helps clients create subscription services from their existing intellectual property (or even design a new solution) and build the business model to bring the idea to market and launch successfully.

EXPERTISE

  • Customer Experience Design

  • Measurement, Data Analytics & Reporting

  • Business Case Development

  • Health Operations Expertise

  • Support in Wellness Programs, Transparency and Balance Billing

  • Roadmap Design for Implementation

Process Optimization

Our operations improvement and process optimization techniques and technologies are designed to reduce backlogs, wait times, redundancy and defects. For our clients, this means increased productivity, lower costs and a better customer experience.

EXPERTISE

  • Process Mapping

  • Proven Lean Process Improvement

  • Process Simulation & Optimization

  • BPM System Strategy & Roadmappin

  • Supply Chain Fulfillment

Program Transformation & Managment

We help our clients maximize the strategic value of their project portfolios by improving portfolio performance, delivering the value of new initiatives, de-risking in-flight initiatives and providing oversight and accountability across interdependent program landscapes.

EXPERTISE

  • PMO Strategy, Implementation and Operation

  • Agile, SAFe, Waterfall and Hybrid

  • Post-M&A Integration Strategy & Execution

  • Large-scale Program Oversight, Verification and Validation

Technology & Engineering

Technology offers unlimited potential to organizational leaders who can strategically harness it. Optimity helps you assess your current state, identify opportunities and then rapidly design and implement transformational new technologies.

EXPERTISE

  • Front-end and Back-end Web and Mobile App Development

  • Scaled Agile and Scrum Delivery

  • System Architecture

  • Service-oriented Migration of Enterprise Business Applications

  • Descriptive and Predictive Analytics through Dashboards and Machine Learning

  • Testing with Dev Ops Techniques and Tools